Politique de remboursement
Returns
We accept eligible returns within 14 days of delivery of the last item in your order. If the return deadline falls on a weekend or holiday, it extends to the next business day.
Items must be unworn, unused, in original condition, and returned with all original packaging and tags. Proof of purchase is required.
Approved returns are refunded to the original payment method, minus original shipping costs and a 10% restocking fee. Original shipping charges are non-refundable.
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
To request a return, contact team@mnstrassoc.com with your order number and the item(s) you would like to return. Returns sent without prior authorization will not be accepted.
Once your return is received and inspected, please allow up to 10 business days for your refund to be processed.
Final Sale & Limited Releases
The following items are final sale and cannot be returned, refunded, or exchanged:
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Newly launched collections and products
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Limited Edition, Numbered Edition, Timed Edition, and Exclusive releases
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Made-to-order or customized products
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Last Chance and Final Sale items
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Sale or clearance items
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Gift cards
Because many MNSTR Assoc releases are produced in limited quantities, purchases from newly launched collections are final sale. This helps prevent limited launch inventory from being held during the release period and later returned after the collection has sold through.
Any product that is final sale will be identified on its product page before purchase.
Cancellations & Pre-Orders
Orders may be cancelled until they have been fulfilled. Once an order has entered fulfillment or shipped, it cannot be cancelled.
Pre-orders may be cancelled before fulfillment unless the product is specifically identified as made-to-order, limited, numbered, timed, or otherwise final sale.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged or defective, or you receive the wrong item, contact team@mnstrassoc.com as soon as possible with your order number and photos of the issue.
Approved claims for damaged, defective, or incorrect merchandise are not subject to the restocking fee or return shipping costs.
Exchanges
We do not process direct exchanges. For eligible merchandise, return the original item and place a new order for the replacement.
Final-sale items are not eligible for exchange.
Shipping, Addresses & Delivery
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact team@mnstrassoc.com immediately. We will try to update the order before fulfillment but cannot guarantee changes once processing has begun.
Additional shipping costs resulting from an incorrect or incomplete address are the customer's responsibility.
Once a package is marked Delivered by the carrier, customers should first check the delivery area, household members, neighbors, and contact the carrier regarding a missing package. MNSTR Assoc is not responsible for packages lost or stolen after confirmed delivery, except where otherwise required by law.
International Returns
Eligible international returns follow the same 14-day return period. Customers are responsible for all return shipping costs, duties, taxes, and other return-related charges.
International returns must receive authorization from team@mnstrassoc.com before being shipped.
European Union Returns
Where applicable, customers in the European Union may have additional cancellation or return rights under local consumer-protection laws. Nothing in this policy limits rights that cannot legally be waived or restricted.